Terms and Conditions

Welcome to Pronto Mama! By using our website or mobile app, you agree to comply with and be bound by the following terms and conditions:

  1. Ordering:
    • You must be 18 years or older to place an order.
    • Orders are subject to availability and acceptance.
  2. Payment:
    • We use the PayFast payment processor for secure transactions.
    • Payment must be received in full before orders are processed.
  3. Cancellation and Refunds:
    • Orders can only be canceled by Tuesdays at noon for the current week’s delivery.
    • Refunds are processed in accordance with our refund policy.
  4. Delivery:
    • Delivery times are approximate and may vary.
    • We are not responsible for delays caused by unforeseen circumstances.
  5. General Liability:
    • Pronto Mama shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in any way connected with the use of our products or services.
  6. Food Industry Specific:
    • Food Allergies:
      • Our dishes may contain allergens. It is the responsibility of the customer to inform us of any allergies or dietary restrictions before placing an order.
      • While we take precautions to prevent cross-contamination, we cannot guarantee that our products are free from allergens.
  7. Intellectual Property:
    • All content on our website is the property of Pronto Mama. Unauthorized use is prohibited.
  8. Privacy:
    • We are committed to protecting your privacy in accordance with the South African POPI Act.
    • Personal information is collected for order processing and customer support.
  9. Contact Information:
    • Physical Address: 4 Langley Road, Wynberg, Cape Town, South Africa
    • Telephone Number: +27 83 579 6562
    • Email Address: heather@prontomama.co.za
  10. Governing Law:
  • These terms are governed by the laws of South Africa.
  1. Updates:
  • Our terms and conditions may be updated, and any changes will be posted on this page.

Welcome to Pronto Mama! By using our website or mobile app, you agree to comply with and be bound by the following terms and conditions:

  1. Ordering:
    • You must be 18 years or older to place an order.
    • Orders are subject to availability and acceptance.
  2. Payment:
    • We use the PayFast payment processor for secure transactions.
    • Payment must be received in full before orders are processed.
  3. Cancellation and Refunds:
    • Orders can only be canceled by Tuesdays at noon for the current week’s delivery.
    • Refunds are processed in accordance with our refund policy.
  4. Delivery:
    • Delivery times are approximate and may vary.
    • We are not responsible for delays caused by unforeseen circumstances.
  5. General Liability:
    • Pronto Mama shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in any way connected with the use of our products or services.
  6. Food Industry Specific:
    • Food Allergies:
      • Our dishes may contain allergens. It is the responsibility of the customer to inform us of any allergies or dietary restrictions before placing an order.
      • While we take precautions to prevent cross-contamination, we cannot guarantee that our products are free from allergens.
  7. Intellectual Property:
    • All content on our website is the property of Pronto Mama. Unauthorized use is prohibited.
  8. Privacy:
    • We are committed to protecting your privacy in accordance with the South African POPI Act.
    • Personal information is collected for order processing and customer support.
  9. Contact Information:
    • Physical Address: 4 Langley Road, Wynberg, Cape Town, South Africa
    • Telephone Number: +27 83 579 6562
    • Email Address: heather@prontomama.co.za
  10. Governing Law:
  • These terms are governed by the laws of South Africa.
  1. Updates:
  • Our terms and conditions may be updated, and any changes will be posted on this page.